Network Support Technician - (Work from Home with 50% Travel to Fresno & Madera Area)

Compensation: $23 - $25 per hour

Overview: Nexus HR is looking for a skilled Network Support Technician to assist our clients in the Fresno and Madera area. This role is work-from-home, but requires 50% travel to client sites in Fresno and Madera. The ideal candidate will have 2 to 4 years of IT experience, strong knowledge of Windows systems, computer hardware, networking, cybersecurity, tech support, and hold a relevant IT certification. We are seeking someone who is reliable, proactive, and able to communicate effectively when solving technical issues in a fast-paced environment.

About the Job

This full-time Network Support Technician role is work-from-home but requires up to 50% travel to support onsite needs in Fresno and Madera Clients. In this role, you will support users and systems across these locations by providing first-level technical assistance, maintaining IT equipment, and assisting with daily IT operations. You will also help with system administration tasks, troubleshoot network issues, maintain documentation, and support cybersecurity best practices. This position is ideal for someone who enjoys hands-on problem-solving, working in a dynamic environment, and collaborating with a growing IT team.

Duties and Responsibilities:

Technical Support

• Provide first-level support for hardware, software, and network issues.

• Respond to help desk tickets, diagnose problems, and provide timely resolutions.

• Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals.

• Install and update software applications.

System & Network Administration

• Assist with user account creation, password resets, and permissions management.

• Support basic network troubleshooting (Wi-Fi issues, printer connectivity, VPN access).

• Monitor system performance and report irregularities to senior IT staff.

IT Operations & Maintenance

• Maintain inventory of IT equipment and accessories.

• Set up and support conference room technology (projectors, video conferencing tools).

• Perform routine maintenance, updates, and patching for devices.

• Assist in onboarding/offboarding processes from an IT standpoint.

Cybersecurity Support

• Ensure compliance with company security policies and best practices.

• Support antivirus, endpoint protection, and security update processes.

• Help identify and escalate potential security threats.

Documentation & Reporting

• Maintain documentation for IT procedures, troubleshooting steps, and asset lists.

Qualifications:

• 2 to 4 years of hands-on experience in IT support or a similar technical role.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Any relevant IT certification (e.g., CompTIA A+, Network+, Microsoft, or equivalent).

• Proficiency in Windows operating systems, computer hardware troubleshooting, and basic networking.

• Experience with user account management, software installation, system maintenance, and resolving hardware/software issues; basic understanding of cybersecurity practices.

• Strong verbal and written communication skills in English.

• Must be authorized to work in the United States.

Benefits:

• Dental

• Vision

• Medical

• 401(k) plan

• Paid Leave